Documentation is an extension of the product.
Docs is how your users (and your user's agents) learn how to use your product. Often, docs is the first look into how your users perceive the quality of your product. I firmly believe that documentation IS the product, and the best tech writers treat docs as a product itself.
My approach
Great docs come from collaboration. I work closely with product and engineering to understand what users need, then build documentation that meets them there. I also love teaching engineers how to write — the best docs orgs don't just have good writers, they have a culture where everyone values docs.
The best docs come from those passionate about writing, communication, and teaching. This is often best realized when you have someone who has built their career around technical writing. Connect with me if you want to discuss how to best represent your docs!